Frequently Asked Questions!

How can I contact you?
Via email at blackbirdprintco@gmail.com - please allow up to 48hrs for a response.

When are new releases?
There's no set schedule - Blackbird Print Co is a small family business so new-newness will be added all the time! Follow our socials to see our new releases!

What are your Processing Times?
Processing is usually 3-5 business days, and may be extended during sales or other peak periods; this will be reflected on the updates bar on the website at the time of ordering. 

When can I expect my order to arrive?
This is out of my control and in the hands of the postal system. Generally orders within Australia will be received within 5-7 business days, and international orders can take up to 35 business days (6-7 weeks). Please be mindful that business days exclude public holidays and weekend, and around peak times like the Christmas / New Year period post can take longer. 

My order hasn't arrived - Help!
Email blackbirdprintco@gmail.com with your name and order details so we can work out a solution if your order hasn't arrived within
AUSTRALIA  : 10 business days
THE REST OF THE WORLD  : 40 business days

Something is missing from my order / There's a problem with one of my items
Although checks are made during production things can slip past due to human or machine error from time to time; i'm happy to replace any missing or defective items so long as photographic evidence is provided; email to blackbirdprintco@gmail.com with your order number, name, a description of the issue and your photographs. 
*note: if a sticker is offcut by a little, we do not consider that defective! silhouette machines cannot cut 100% accurately and this is outside of our control

Do you have any active coupon codes?
There are no permanent coupon codes, promotions sales will be advertised on social media - make sure you're following @blackbirdprintco!